DELIVERY TERMS

We offer a same day dispatch service on orders placed on weekdays before 12pm. Delivery is usually on a next day basis (UK mainland only), so if you order on a Monday before 12pm you will get your sweets on Tuesday.  Orders will be delivered Mondays to Friday between 9am and 6pm.

UK MAINLAND ENGLAND / WALES / SOUTHERN SCOTLAND

SugarSin offer free delivery on all of UK for orders over £250 excluding VAT. For orders under £250 (ex. VAT) a delivery charge of £15 (ex. VAT) will be applied. Orders under £500 (ex. VAT) are normally delivered by courier and orders over £500 (ex. VAT) are delivered by pallet.

NORTHERN IRELAND

SugarSin offer free delivery to Northern Ireland on orders over £300 excluding VAT. For orders under £300 (ex. VAT) a delivery charge of £25 (ex. VAT) will be applied. Orders under £500 (ex. VAT) are normally delivered by courier and orders over £500 (ex. VAT) are delivered by pallet.

If at time of delivery the pallet company is unable to deliver the pallet due to no-one being available to accept delivery, a maximum of £50 (ex. VAT) will be charged to you as a re-delivery charge. Please note: empty pallets will only be collected at the discretion of the local pallet depot with prior notice.

Parcel order will normally be delivered with next day service. Pallet order will be delivered between 1-3 days after order being dispatched. Please note that delivery times are to be used as a guide only and commence from the date of dispatch. SugarSin does not accept any liability for delayed delivery caused by any third party.

DAMAGED GOODS

If you would receive any damaged goods with your delivery please get in touch and let us know within 48 hours of delivery. Please do keep the damaged goods until you’ve received any further guidance on the issue.

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